Storage West Kensington Terms and Conditions
Introduction
These Terms and Conditions set out the basis on which Storage West Kensington provides storage services and related removal and handling services within the United Kingdom. By placing a booking, using our storage facilities, or engaging any associated removal or handling services, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming any booking or delivering any goods to our care.
These Terms and Conditions apply to consumers and business customers unless stated otherwise. If you are entering into this agreement on behalf of a business, you confirm that you have authority to bind that business to these Terms and Conditions.
Definitions
In these Terms and Conditions the following expressions have the meanings set out below:
Customer means the individual or business entering into an agreement for storage or related services with Storage West Kensington.
Services means the provision of storage space, associated access, and any related removal, collection, delivery, packing, or handling services provided by or on behalf of Storage West Kensington.
Goods means any items, property or belongings placed into storage or handled by us in connection with the Services.
Facility means the storage premises or locations operated or arranged by Storage West Kensington for the provision of the Services.
Booking Process
All Services must be booked in advance. Bookings may be requested through our online forms, written correspondence, or in person at our office or reception. A booking is only confirmed when we issue written confirmation or a booking reference and you have accepted any applicable quote or service schedule.
When making a booking, you must provide accurate and complete information, including but not limited to the size and nature of the Goods, any access restrictions at collection or delivery points, and any special handling requirements. Our quotations and availability are based on the information you provide. If that information proves to be inaccurate or incomplete, we reserve the right to adjust pricing, reschedule, or refuse the Services.
For removal and transport services associated with storage, you must ensure that adequate parking and access are available at the collection and delivery addresses. Any parking permits, dispensations or similar arrangements are your responsibility unless expressly agreed otherwise in writing.
We may request proof of identity and address before final confirmation of your booking. We may refuse any booking at our absolute discretion, for example where the proposed Goods are unsuitable for storage, or where you have previously breached our terms.
Service Commencement and Duration
The Services will commence on the agreed start date specified in the booking confirmation. Storage services will continue on a rolling basis until terminated in accordance with these Terms and Conditions. Removal or transport services are usually provided as a one-off service on the agreed date or dates.
Any dates and times for collection, delivery or access are estimates and subject to reasonable variation due to traffic, weather, operational constraints or unforeseen events. We will use reasonable endeavours to meet agreed times but do not guarantee punctuality, and time shall not be of the essence unless expressly agreed in writing.
Payments and Charges
Our charges for storage, removal, handling, and any additional services will be set out in our quotation or price list and confirmed at the time of booking. Unless otherwise agreed, storage charges are payable in advance for the specified billing period, and removal or transport services are payable no later than on the day of service.
We accept various payment methods as advised at the time of booking or on our invoices. You agree to ensure that payments are made on or before the due date. If a direct debit or card payment fails, you must arrange alternative payment immediately.
We reserve the right to charge interest on any overdue amounts at the statutory rate applicable in the United Kingdom, accruing daily from the due date until the date of actual payment, whether before or after judgment. We may also charge reasonable administration fees relating to late payment, debt collection or storage of abandoned Goods.
All charges are quoted exclusive of any applicable taxes unless explicitly stated otherwise. Where VAT or other taxes apply, these will be added at the prevailing rate and must be paid by you in addition to our charges.
We may review and vary our storage charges from time to time. Where your Goods are already in storage, we will provide reasonable notice of any change to periodic storage charges. Continued use of the Facility after the effective date of the new charges will constitute acceptance of the revised pricing.
Customer Responsibilities
You are responsible for ensuring that your Goods are properly packed, labelled and prepared for storage and transport, unless packing forms part of the Services expressly agreed and paid for. Fragile items must be adequately protected, and any special requirements for handling must be clearly brought to our attention in writing before the Services commence.
You must not store or request us to handle prohibited or dangerous items, including but not limited to explosives, firearms, ammunition, toxic substances, flammable or combustible materials, perishable foodstuffs, live animals, plants, illegal goods or any items that may pose a risk to property, people or the environment. We may open boxes or containers where we have reasonable grounds to suspect the presence of prohibited items or a risk to safety.
You must comply with any regulations, notices or instructions that we issue regarding the use of the Facility, access arrangements, and safety requirements. You must not cause any nuisance, damage or disruption at the Facility or at any location where we provide removal or handling services.
Access to Storage
Access to the Facility and to your storage unit or allocated space will be subject to our security and identification procedures. Access may be by appointment or during specified opening hours. We reserve the right to vary access hours or temporarily restrict access for operational or security reasons, giving notice where reasonably practicable.
You are responsible for the safe custody of any keys, access cards, codes or similar security devices we provide. These must not be shared unlawfully or used for any unauthorised purpose. You must inform us immediately if you suspect that any access device has been lost, stolen or compromised.
Cancellations and Amendments
You may cancel or amend your booking for removal or transport services subject to any specific cancellation terms notified at the time of booking and subject always to this clause. Where you cancel within a reasonable notice period, we will endeavour to reschedule or refund any prepayments, less any non-recoverable costs incurred. Short-notice cancellations may incur a cancellation charge to cover staffing, vehicle allocation and administrative costs.
For ongoing storage, you may terminate the agreement by providing us with the minimum notice specified in your storage agreement or invoice. At the end of the notice period, all charges must be paid in full and all Goods removed from the Facility. Any Goods remaining after termination may be treated as abandoned and dealt with in accordance with these Terms and Conditions.
We may cancel or suspend the Services or terminate the agreement immediately where you are in material breach of these Terms and Conditions, including but not limited to non-payment of charges, storage of prohibited items, or behaviour that endangers staff, other customers or property. In such cases we may deny access to the Goods until all outstanding amounts are settled and any issues remedied.
Liability and Risk
Your Goods are stored and handled at your sole risk, subject to the limitations and exclusions set out in this clause and any statutory rights that cannot be excluded. You are strongly advised to arrange adequate insurance cover for your Goods whilst in storage and during any collection, removal or delivery services. Unless expressly agreed in writing, we do not provide insurance for your Goods and our charges do not include insurance.
We will exercise reasonable care and skill in providing the Services. However, we will not be liable for loss or damage to Goods arising from inherent vice or defect in the Goods, insufficient or improper packing by you or a third party, normal wear and tear, changes in atmospheric conditions, vermin, or any event outside our reasonable control.
Our total liability for loss of or damage to Goods, whether in contract, tort or otherwise, shall be limited to the lesser of the cost price of the Goods or a fair replacement value subject to any monetary cap specified in our quotation or service agreement. In any event, our aggregate liability for any claim or series of related claims shall not exceed a reasonable limit proportionate to the charges paid for the relevant Services, except where liability cannot lawfully be limited.
We will not be liable for any indirect or consequential losses, including loss of profit, loss of business, loss of opportunity or loss of anticipated savings, arising out of or in connection with the Services.
Nothing in these Terms and Conditions excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be excluded or limited under applicable law.
Waste and Environmental Regulations
You must not deposit, store or request us to remove any waste or refuse unless expressly agreed and arranged as a separate waste service in compliance with applicable waste and environmental legislation. We are not a general waste disposal service and will only handle waste items where this has been pre-arranged and identified in writing.
Where waste removal or disposal is agreed as part of a removal or clearance service, you confirm that you have lawful authority to dispose of such items. Any additional charges arising from the handling of regulated waste, hazardous materials or items requiring special treatment will be payable by you.
You must not abandon unwanted items at the Facility, in corridors, car parks, or any external areas. Any unauthorised waste or abandoned Goods may be removed and disposed of by us, and you will be responsible for all reasonable costs of removal, treatment and disposal, as well as any related regulatory charges or penalties.
We will comply with applicable UK waste and environmental regulations and may refuse to handle or store any item that, in our opinion, may breach such regulations or pose a risk to health, safety or the environment.
Right of Lien and Sale of Goods
We have a lien over your Goods for all outstanding charges and any other sums due under these Terms and Conditions. If any amount remains unpaid for a period specified by us in a notice to you, we may exercise our right of lien by denying access to the Goods and, where the sums remain unpaid, ultimately sell or dispose of some or all of the Goods to recover the outstanding amounts and associated costs.
We will give you reasonable notice of our intention to sell or dispose of the Goods. After deducting all sums due to us, including costs of sale, disposal and administration, any remaining balance from the proceeds of sale will be made available to you upon written request. If you cannot be contacted or do not claim the balance within a reasonable period, it may be retained by us.
Personal Data
We may collect and process personal data about you in the course of providing the Services, including your contact details, identification information and payment details. We will handle such personal data in accordance with applicable data protection legislation in the United Kingdom and any privacy information we provide to you separately.
Governing Law and Jurisdiction
These Terms and Conditions, and any dispute or claim arising out of or in connection with them or their subject matter or formation, shall be governed by and construed in accordance with the laws of England and Wales.
The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter or formation, except that if you are a consumer resident in another part of the United Kingdom, you may also bring proceedings in your local courts.
General Provisions
If any provision or part-provision of these Terms and Conditions is found to be invalid, illegal or unenforceable, that provision or part-provision shall, to the extent required, be deemed deleted, and the remaining provisions shall continue in full force and effect.
No failure or delay by us in exercising any right or remedy under these Terms and Conditions shall operate as a waiver of that right or remedy, nor shall any single or partial exercise of any right or remedy prevent any further exercise of that or any other right or remedy.
These Terms and Conditions constitute the entire agreement between you and Storage West Kensington in relation to the Services, and supersede any prior written or oral representations, statements or agreements concerning their subject matter, except where any additional written service-specific terms are expressly incorporated.
You may not assign or transfer your rights or obligations under these Terms and Conditions without our prior written consent. We may assign or sub-contract our rights and obligations, provided that this does not materially reduce the standard of the Services.
By placing your booking, delivering Goods to the Facility, or allowing us to collect your Goods, you confirm that you have read, understood and agree to be bound by these Terms and Conditions.
